Urforst SRL is committed to protecting your privacy. Contact us at office@urfpartners.ro if you have any questions or concerns regarding the use of your personal data, and we will gladly assist you. By using this site or our services, you agree to the processing of your personal data as described in this privacy policy.

Contents

  1. Definitions Used
  2. Data Protection Principles
  3. Your Rights Regarding Personal Data Use
  4. Personal Data We Collect
  5. How We Use Your Personal Data
  6. Who Else Has Access to Your Personal Data
  7. How We Secure Your Data
  8. Information About Cookies
  9. Contact Information

Definitions

Personal Data – Any information relating to an identified or identifiable natural person.
Processing – Any operation or set of operations performed on personal data or on sets of personal data.
Data Subject – A natural person whose personal data is being processed.
Child – A natural person under 18 years of age.

Data Protection Principles

We commit to following these data protection principles:

  • Processing is lawful, fair, and transparent. Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you information regarding processing upon request.
  • Processing is limited to its purpose. Our processing activities fit the purpose for which personal data was collected.
  • Processing is done with minimal data. We only collect and process the minimal amount of personal data required for any purpose.
  • Processing is limited with a time period of 10 years. We will not store personal data for longer than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

Rights of the Data Subject

The data subject has the following rights:

  1. Right to Information – You must know whether your personal data is being processed; what data is gathered, from where it is obtained, and why and by whom it is processed.
  2. Right to Access – You have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data gathered.
  3. Right to Rectification – You have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
  4. Right to Erasure – In certain circumstances, you can request that your personal data be erased from our records.
  5. Right to Restrict Processing – When certain conditions apply, you have the right to restrict the processing of your personal data.
  6. Right to Object to Processing – In certain cases, you have the right to object to processing of your personal data, for example in case of direct marketing.
  7. Right to Object to Automated Processing – You have the right to object to automated processing, including profiling, and not be subject to a decision based solely on automated processing. This right can be exercised whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  8. Right to Data Portability – You have the right to obtain your personal data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
  9. Right to Lodge a Complaint – If we refuse your request under Rights of Access, we will provide you a reason why. If you are not satisfied with the way your request has been handled, please contact us.
  10. Right to Supervisory Authority Help – You have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
  11. Right to Withdraw Consent – You have the right to withdraw any given consent for the processing of your personal data.

Personal Data We Collect

  • Contact forms on all site pages except for the portfolio area:
  • Name, phone, email, company
  • Contact forms in the portfolio area:
  • Name, phone, email

How We Use Your Personal Data

We use your personal data to:

  • Manage business relationships, identify customer needs, and provide customized solutions such as websites, online stores, administration, promotion, and MiniCRM – to add value both for customers and Urforst SRL.
  • Fulfill obligations under the law or contract.
  • For internal company reports and statistics.

Based on the conclusion of a contract or fulfillment of contractual obligations, we process your personal data for the following purposes:

  • To identify you.
  • To provide a service or send/offer you a product.
  • To communicate with you for sales or billing purposes.
  • For internal company reports and statistics.

With your consent, we process your personal data for the following purposes:

  • To send you newsletters and/or offers in various marketing campaigns.
  • For other purposes we have asked your consent for.

We process your personal data to fulfill obligations arising from the law and/or use your personal data for options provided by law. We save billing information and other information gathered about you as long as needed for accounting purposes or other obligations deriving from law but not longer than 5 years.

We process personal data until:

  • Clients fall out of the target group.
  • They close their business.
  • We mutually agree that we do not have a valuable collaboration.

We will inform you of any further processing and purposes.

Who Else Has Access to Personal Data

We keep data in MiniCRM, a cloud solution hosted on servers in Romania. We will not disclose your personal data to third parties or public institutions unless legally obliged to do so. We may disclose personal data to third parties if you have consented or if there are other legal grounds for it.

How We Secure Your Data

We do our best to keep your personal data safe. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we cannot guarantee the security of information. However, we promise to notify the appropriate authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Restricted access in MiniCRM with user and password. Limiting functionalities that can export data, send mass emails, etc. We have MiniCRM documentation which states that they make necessary efforts to store and handle this data securely. Below are some essential information provided by MiniCRM:

Technology

MiniCRM regularly updates all software used to defend against known attack surfaces at all levels (means used by colleagues, server operating systems, virtualization layer, guest operating system, application). Our servers are located in one of the most secure data centers in Europe. We use a redundant and scalable infrastructure that has no single point of failure that could cause a service outage.

Protection Against Access

Physical access to the infrastructure is extremely limited. Proper identification is required in all cases. MiniCRM was built from the ground up as a multi-user service, and the entire platform and infrastructure ensure logical separation of data. It supports the use of external identification services (Single-Sign-On) (Google Accounts, OpenID).

Network Security

Data storage servers are separated from the external world by multi-level firewalls. Only load-balancing servers have an internet connection. Application and data storage servers operate on separate internal networks, with connections between them ensured by an intermediate firewall/load-balancing layer. Clear/test/integration/development environments operate on different networks. Stored data is protected against intrusion and electronic phishing attacks. Unused services, protocols, and software are removed. All our software operates from minimal bases, installing only necessary software. The efficiency of procedures and internal rules is controlled through external security audits.

Minor Policy

We do not intend to knowingly collect information from minors. We do not target minors as potential beneficiaries of our services.

Cookies and Other Technologies

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements, and collect information about users. This is done to personalize and enhance your experience with us.

A cookie is a text file stored on your computer. Cookies store information that is used to help sites work better. Only we can access the cookies created by our site. You can control cookies at the browser level. Disabling cookies may hinder the use of certain functions.

We use cookies for the following purposes:

  • Necessary Cookies – These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies do not collect any personal information.
  • Functionality Cookies – These cookies provide functionality that makes using our service more convenient and makes possible more personalized features. For example, they might remember your name and email in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics Cookies – These cookies are used to track the use and performance of our website and services.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has its own privacy policy which you can review here. If you’d like to opt-out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Supervisory Authority
Website: http://www.dataprotection.ro/
Email: anspdcp@dataprotection.ro
Phone: +40 21 252 5599